Welcome to ShopAssistanceLeague.com!

Help Center

Learn more about ShopAssisstanceLeague.com

What is this site?

This site is an eCommerce resale marketplace owned and operated by a non-profit organization. On behalf of our 120 chapters, National Assistance League uses our domain to improve and promote high-quality items for our customers in order to fuel our mission to transform lives and strengthen our communities!

Who operates the site?

The site is operated by National Assistance League, in collaboration with our trusted partner, Aravenda. Aravenda is an expert in the eCommerce/ resale space and is a trusted partner of Shopify.

How long have Assistance League chapters been selling items to the public?

Many Assistance League chapters have thrift stores in their local communities; the first ever Assistance League thrift store was started in 1941!

What kinds of items can be found on the site?

Anything from soft linens to hard linens, children/ adult clothing and accessories, household items, and collectibles. Our inventory is updated frequently, so make sure to come back!

Who do I contact if I have any questions?

For any general questions, please email us at [email protected].

Are there any fees or costs associated with purchasing items?

Sales tax will apply automatically if it is required by the relevant jurisdictions and each order will carry additional shipping and handling fees.

Accounts and Registration

How does registration work?

To register an account, please follow these steps:

  1. Click “Sign in” on the upper-right
  2. Click “Register” on the pop-up
  3. Enter your information and set your password.
  4. Click “Register” to submit your account.
  5. To counter spam, we require that you confirm your account by clicking on a verification link sent to the email you entered to registered.
  6. Once you click the verification you are all set! Welcome to ShopAssistanceLeague.com and take advantage of additional features such as favoriting items, saving your payment information, and shipping information for faster checkout and more!

How do I reset my password?

  1. Click “Sign in” on the upper-right
  2. Click “Forgot password?” on the pop-up
  3. Enter the email you use to log in.
  4. You will then receive a link to your email with instructions to reset your password.

Who do I contact if I have a question with my account?

For any general questions, please email us at [email protected].

Shopping and Purchasing

Overview of purchasing items on ShopAssistanceLeague.com

What is an order?

An order is a record of a purchase for one or more items from a store (Chapter) on our site. It includes the cost of the item, applicable sales tax, and shipping and mailing costs.

What is an invoice?

An invoice is a customer’s record of a purchase that includes one or more chapters. For example, if purchasing two items, each from a different store, you will have one invoice and two orders.

What is a 'package' on my invoice?

A package is the group of items pertaining to an individual order from a chapter store.

Who can purchase items?

We will sell and ship to anyone living within the 50 Contiguous United States.

Do I need an account to purchase items?

No, you can purchase items as a guest.

What features are available only to registered members?

These include saving your credit card, addresses for future purchases, favoriting items or stores, and submitting inquiries directly within the platform.

How do I manage payment methods? (Add, remove, set default)

To add a payment method:

  1. Once signed in, click on the “profile” in the upper right.
  2. Click “Account”
  3. Click “Wallet”
  4. Click “Add Payment Method” and fill in the CC details.

To remove a payment method, navigate to your “Wallet” and click “Remove”

To set a payment method as default, click “Set as Default”.

How do I edit a payment method?

Our payment processor Stripe does not allow the editing of credit cards. To update a card on file, please delete the old payment method and add a new payment method with the updated information, such as the expiration date.

How can I save items for later?

If you are a registered user on our site, you can favorite an item in two ways

  1. From the product listings (where there are multiple products), click the ♥ next to the title.
  2. From the product page, click the ♥ Add to Collection. When adding from the product page, you can add products to a general list of favorites, or you can add them to a custom collection of favorites you’ve created. For example, you may have a collection for “Winter fashion” or “Shoes.”

How do I create a custom collection?

If you are a registered user on our site, you can favorite an item in two ways:

  1. Click the ♥ in the upper right.
  2. Under “Favorites,” click “CreateNew”
  3. Enter a collection name, and click “Create”
  4. You can now add items to your new collection!

Shipping and Tracking

How much is shipping?

Shipping options are determined and calculated by each store/chapter pertaining to that item.

How do I manage my shipping addresses as a registered user?

To add a shipping address:

  1. Once signed in, click on the “profile” in the upper right.
  2. Click “Account”
  3. Click “Addresses”
  4. Click “Add Address” and fill in the details.

From the address screen you can Edit, Remove or set an address as the default.

When can I expect to receive my purchase?

Typically, items will be received within 3-7 days, depending on your location, and the location of the chapter or chapters that sold your item.

Are my products insured?

This will vary depending on the chapter store and the shipping options you select on each order.

Who should I contact about items I'm interested in or items from one of my placed orders?

From the checkout screen or your list of previous orders, click “Contact”. This will bring you to the Chapter store’s page.

On the chapter store's page, click the Contact Box.

For registered users, this will open a screen for you to enter an inquiry. You can then reference a specific order and the chapter store will receive your inquiry.

For guest users without an account - two options.

  • Option 1: Click the “Contact” bubble to open up a new email in your email software program on your computer.
  • Option 2: Click the email address to copy the email to your clipboard and paste it into a browser-based email, such as Gmail or Yahoo.

What if my shipping is delayed?

For any issues regarding shipping, please contact the chapter using the instructions above.

Returns

Can I return an item?

All sales are final, and returns are not accepted.

Organized as a national nonprofit in 1935, Assistance League is part of the first wave of nonprofit organizations in the United States that empowers ordinary citizens to improve communities and transform lives through volunteerism. Our 20,000+ member-volunteers are what make our organization so remarkable. Each one is incredibly generous and imaginative. Each one is highly motivated to effect change in their communities because they have a personal stake in the outcome. And each one has the spirit to get the job done, whatever it is and whatever it takes. For more information, visit www.assistanceleague.org